Approved Privacy and Data Protection Policy

Introduction

At Brooder369, we are committed to protecting the privacy and personal data of our users in accordance with the Personal Data Protection Law of the Kingdom of Saudi Arabia, its Implementing Regulations, and all related regulations. By using the platform, you consent to the collection, processing, and use of your personal data as described in this policy and on the approved legal bases.

Data We Collect

• Registration data: full name, email address, mobile number, password, city, gender, and any data required to create an account.
• Business entity data: we may request official documents such as a commercial registration, proof of identity, or official authorizations to verify the activity.
• Usage data: login history, activities, services added or purchased, and user preferences.
• Financial data: electronic payment method information and transaction details. Bank account data (IBAN), account number, and bank name are retained for the purpose of withdrawing dues. Bank card data is never retained and is processed through licensed payment service providers.

Legal Bases and How Data Is Used (Data Processing)

The platform processes data on the basis of your consent, for the performance of contracts and services, or to comply with legal obligations. Data is used for the following purposes:

• Enabling users to use the platform and to offer and purchase services.
• Managing accounts, orders, and financial transactions.
• Communicating with users regarding orders, inquiries, or service-related notifications.
• Improving the user experience and developing the platform's services.
• Complying with legal and regulatory requirements, preventing fraud and misuse, and verifying identity (KYC).

Data Sharing and Transfer

Your personal data is not shared with any third party, nor transferred (including transfers outside the Kingdom in accordance with the applicable regulatory controls), except in the following cases:

• With licensed electronic payment service providers to execute financial operations.
• With employees or contractors technically authorized to operate and maintain the platform, and only to the extent necessary to perform their duties.
• With competent governmental, regulatory, or judicial authorities upon a lawful request.
• With hosting, technical support, or operational service providers, under contractual obligations that guarantee data confidentiality and protection.
• With competent legal or advisory entities when required to settle disputes or protect the platform's legal rights.

Data Protection and Retention

• We apply appropriate technical and administrative security measures to protect data from unauthorized access, alteration, disclosure, or destruction.
• Sensitive data is transmitted over encrypted communication channels in line with approved security standards.
• Access to data is restricted to authorized persons only, according to the nature of their work. (Nevertheless, absolute protection of data over the internet cannot be guaranteed.)
• We retain personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable regulations. Once no longer needed, it is destroyed or anonymized. Some data may remain in backups for a limited period for security or regulatory reasons.

Rights of the Data Subject (User)

Under the Personal Data Protection Law of the Kingdom of Saudi Arabia, you are entitled to exercise the following rights:

• Right to be informed: to know the legal basis and purpose for collecting your personal data.
• Right of access: to view the personal data we hold about you and obtain a copy of it.
• Right to rectification: to request the correction, updating, or completion of your data.
• Right to erasure: to request the destruction of your data once the legal purpose for retaining it no longer exists.
• Right to withdraw consent: to withdraw your consent to the processing of your data at any time, taking into account the resulting impact on the use of some platform services.
• How to exercise these rights: you may submit your request via the approved email address [email protected]. The platform's administration will process and respond to the request within the statutory period of thirty (30) days.

Amendments

The platform reserves the right to amend this Privacy Policy at any time. In the event of material amendments, users will be notified through the platform or by the approved email address a sufficient period before those amendments take effect.

Electronic Notices

The user agrees to receive all notices relating to the account, orders, financial transactions, policy updates, or any statutory notices by email, SMS, or in-platform notifications. These channels are deemed approved electronic means of notification and produce their full legal effect.

Payment Methods and Completion

• The platform supports the electronic payment methods approved in the Kingdom of Saudi Arabia (Mada, Visa, MasterCard, and licensed digital wallets) through licensed payment service providers.
• The service fee is collected from the service seeker in advance before execution begins, and the platform holds the amount as an electronic financial intermediary until the service is completed or the service seeker's objection period expires.

Refund Policy and Objection Period

• The service seeker is entitled to a full refund if the service is cancelled by the service provider, or if execution does not begin within the specified period.
• If the service is partially performed or does not match its description, the case is subject to review and assessment by the platform's administration, which will decide on a full or partial refund.
• No refund is due after receipt of the service has been confirmed, unless a material violation is established by the platform's administration.
• Objection period: the service seeker may submit a formal objection through the platform within three (3) business days from the date the service was delivered. If no objection is submitted within this period, the service is deemed finally accepted and the platform may transfer the dues to the service provider.
• Refund processing time: accepted refund requests are processed within 7 to 14 business days; the time for the amount to be deposited may vary depending on the bank or service provider.

Fees, Commissions, and Balance Withdrawal

• The platform is entitled to a commission on successful transactions at the approved rate, plus Value Added Tax (VAT). In the event of a refund, bank fees or payment gateway fees may be deducted.
• The platform bears the value of promotional discounts or coupons unless otherwise agreed.
• The service provider may withdraw the available balance resulting from service sales once the minimum withdrawal threshold of SAR 200 is reached, through the registered bank account.
• The service seeker may withdraw the available balance resulting from cancellations or refunds; this does not include purchase vouchers or promotional coupons.

• Verification and compliance policy: the platform may request identity verification, official documents, and authorizations at any time. Accounts or transactions may be temporarily suspended, or balances frozen, where unlawful or fraudulent activity is suspected, until verification is complete.
• Prohibited use: fraud, the use of fictitious data or accounts, money laundering, misuse of coupons or promotional offers, attempting to convert their promotional value into cash, or any use that harms the platform or its users is strictly prohibited. The platform reserves the right to cancel coupons or restrict accounts where manipulation is established.

Intellectual Property

All intellectual property rights of the platform — including the trade name, trademarks, logos, designs, software, content, and databases — belong to Brooder369 or to its owners or licensors, and are protected under the relevant laws and agreements.

Users may not copy, reproduce, modify, publish, distribute, or exploit any part of the platform's content, trademarks, software, or any of its intellectual property rights without the platform's prior written consent.

Ownership of the service deliverables provided by the service provider transfers to the service seeker once payment is completed, unless the parties expressly agree otherwise. Pre-existing intellectual property rights, tools, templates, or software owned by either party remain the property of their owner unless otherwise agreed.

Third-party intellectual property rights: the platform respects the intellectual property rights of others. If you believe that any content displayed on the platform infringes your or your organization's intellectual property rights, please contact us immediately at the approved email address [email protected] with the necessary evidence and supporting documents. The platform's administration will review the request and take appropriate action, including removing the content or suspending the violating account.

Off-Platform Communication (To Protect Transactions)

Platform users (both service seekers and service providers) are strictly prohibited from exchanging direct contact details (such as phone numbers, personal accounts, or email addresses) or agreeing to carry out transactions or make payments outside the platform's electronic environment with the intent of circumventing the platform's commission or bypassing its technical and financial protection systems. Where off-platform communication or dealing is established, the administration may take strict measures, including permanently suspending or closing accounts and freezing available balances.

Force Majeure

The platform is not liable for any delay or failure in providing its services or performing any of its obligations where this results from circumstances beyond its reasonable control, including — but not limited to — natural disasters, fires, floods, wars, riots, epidemics, interruption of telecommunications, internet or electricity services, technical failures, cyberattacks, governmental decisions, or any similar circumstances.

• Limitation of liability: the platform is solely an electronic intermediary between service providers and service seekers. It does not provide an absolute guarantee of service quality and bears no indirect damages or losses arising from use of the service. In all cases, the platform's legal and financial liability — if any — is limited to the value of the disputed transaction only.
• Account suspension: the platform may suspend or disable accounts, freeze balances, or bar a user from registering in the future in the event of a breach of the terms and conditions or misuse of the platform.
• Dispute resolution: where a dispute arises, an objection is submitted through the platform, and the administration reviews the evidence and takes the appropriate decision in accordance with its policies. The platform's decision is final with respect to managing the transaction within the platform and the mechanism for releasing, refunding, or suspending amounts under the approved policies — without prejudice to the right of any party to resort to the competent judicial authorities in the Kingdom of Saudi Arabia to claim their rights under the applicable laws.

Severability

If any clause or paragraph of this policy is found to be unlawful, void, or unenforceable under the applicable laws, that clause shall be deemed severable and shall not affect the validity, effectiveness, or enforceability of the remaining provisions of this document.

Governing Law

This policy is governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. The competent courts in the Kingdom of Saudi Arabia have jurisdiction over any dispute arising from it or relating to its application or interpretation, unless a statutory provision states otherwise.

Governing Language

If a translation of this policy into any other language is provided, the Arabic version is the approved version and the primary reference in the event of any conflict or difference in interpretation.

Official Platform Details

• Entity name: Talent Incubator Establishment for Electronic Services
• Unified number: 7039851006
• Last updated: 05/07/2026